Necessary cookies are absolutely essential for the website to function properly. Greeting customers in a friendly, professional manner using the suggested script. The duties of hospital receptionists involve dealing with patients and other customers. Similar job titles include Contact Representative.
Prior experience as a Customer Service Specialist or equivalent, ideally within a similar setting.
Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs. Capacity to navigate stressful situations with ease.
Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Tweet . We are searching for a patient and attentive Health Care Customer Service Representative to join our bustling organization.
What Does a Medical Customer Service Representative Do? Providing extant and prospective members with the details of network providers. Share It. A patient service representative answers patient inquiries about billing, procedures, policies and available services.
Completely free trial, no credit card required. Individuals who are interested in starting a career in the customer service field will also find this article beneficial in learning about what the medical customer service representative role entails and how they can be achieve success on the job. Growth Trends for Related Jobs. In addition, this job might require you to arrange for errand-running services for patients or provide access to business equipment, such as fax and copy machines. Answering telephonic and e-mail inquiries in a timely manner.
It also requires close vision to small print on computer and/or paperwork; lifting and transporting of patient equipment and/or move full and empty cylinders; contact with patients and equipment with potential exposure to contagious pathogens. This can include providing additional or upgraded bedding, providing robes and slippers and giving patients access to spa services or upgraded meals.
You should also advise current and prospective members about the most suitable plans based on their needs. Though not often seen as customers, patients using hospital services require the same level, if not greater, of customer service they receive elsewhere. Also, the work description of medical customer service representatives entails conducting patient satisfaction calls and acting as patient advocate to resolve questions or concerns, and ensuring to follow an issue through to its conclusion. You will be required to field scheme-related queries from customers, provide pre-authorizations for medical treatment, and outline information regarding co-payments. Print . This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. They are responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. Education: A minimum of High School Diploma or GED is required to work as a medical customer service representative.
Process one-time checking and credit card by phone payments. Computer skills for data entry and database management are also vital skills to have to be effective as a medical customer service representative. But opting out of some of these cookies may have an effect on your browsing experience. Ynhs.org: Medical Receptionist ; Writer Bio. Health Care Customer Service Representative Job Description Template. The job of a medical customer service representative requires them to manage all aspects of patient intake; data entry, answering the phone, outbound calling, and receiving faxes; maintaining referral source information and log, and data input into IMBS. We also use third-party cookies that help us analyze and understand how you use this website. Please provide a type of job or location to search! Some people in administrative roles are responsible for scheduling appointments, while others may be in charge of running an office, nursing home, or hospital. As such, it is not owned by us, and it is the user who retains ownership over such content.
As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for.
Some hospitals do far more than diagnose and treat patients. Did this post help improve your knowledge of what medical customer service representatives do? Post a Health Care Customer Service Representative job to 100 job boards with one submission.
Computer literate with an above-average typing speed.
Granting pre-authorizations for medical treatment, if covered. As a hospital concierge, your job will typically involve ensuring patient comfort and satisfaction by providing additional services and amenities.
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